Proof of delivery software
Proof of delivery that stays connected to the entire delivery.
A signature on its own proves very little a month later. What makes a completion record useful is everything attached to it: which delivery it belongs to, which driver captured it, when and where it happened, what the recipient was told, and what the customer can see for themselves. Arvix One keeps proof of delivery inside the delivery record rather than beside it.
Delivery AX-4821 · proof of delivery
Delivered- Recipient
- J. Marsden · reception
- Signature
- Captured on device
- Photo
- 1 image attached
- Notes
- Left with front desk
- Completed
- 14:12 · today
- GPS
- Confirmed at delivery
A completed proof-of-delivery record showing recipient name, captured signature, an attached photo, delivery notes, a completion time, and GPS confirmation.
The problem
Why completion records go missing
These are ordinary failure modes, not unusual ones. They happen wherever proof of delivery is captured somewhere other than the system that holds the delivery.
Paper POD records get lost
A docket lives in a van, a folder, or a glovebox until somebody needs it.
Photos stay on driver phones
The evidence exists, but only on a device nobody in the office can search.
Signatures are hard to retrieve
Finding one signature from three months ago becomes an afternoon of digging.
Customers ask for confirmation
Each request turns into a manual hunt instead of a lookup.
Records are scattered across tools
Dispatch in one place, photos in another, notes in a chat thread.
Recipient information is missing
"Delivered to the site" and "delivered to the right person" are not the same claim.
Disputes about when and where
Without a timestamp and location, the conversation comes down to recollection.
Manual matching after the fact
Dispatchers spend time pairing loose photos and dockets to the right job.
The chain
Request, delivery, proof, history
One record moves through four stages. Nothing is re-keyed, and the proof captured in stage three is the same object the customer and the back office read in stage four.
- 1
Request
The delivery is created by dispatch or submitted from the customer portal, with pickup, destination, and timing on the record.
- 2
Delivery
The assigned driver accepts the work and progresses it through the status sequence, so the record already knows who is carrying it.
- 3
Proof
Recipient name, photo, signature, notes, timestamp, and GPS confirmation are captured together at the door and submitted as one record.
- 4
History
The completed proof stays attached to the delivery, available to your team, to the customer organization it belongs to, and to reporting and billing.
Capture
Everything captured at the door, in one submission
The driver records the recipient, a photo, a signature, notes, and GPS confirmation together and submits them as one record with a completion timestamp. If the connection drops mid-capture, the record queues on the device and syncs when the driver is back online — the driver is never stuck at the door.
- 01RequestDelivery created
- 02DeliveryDriver accepts and progresses
- 03ProofCaptured at the door
- 04HistoryReporting and billing
A four-stage chain — request, delivery, proof, history — followed by an illustration of a proof-of-delivery record queued offline and then synced.
Retrieval
Found by opening the delivery, not by searching an archive
Because the proof belongs to the delivery, retrieving it is a lookup rather than an investigation. Your team opens the delivery; the customer organization the delivery belongs to reaches the same record through its portal, along with its own delivery history and downloadable proof-of-delivery records.
- Lakeview ClinicAX-4821In transit
- Riverside MedicalAX-4822STAT
- Elm Street CareAX-4823Picked up
- Pinecrest RehabAX-4824Assigned
Capabilities
What the proof-of-delivery workflow covers
Grouped by where each part of the record is created, stored, and read.
Captured at the door
- Recipient name
- Delivery photo
- Signature capture
- Delivery notes
- GPS confirmation
- Completion timestamp
Attached to the record
- Driver identity on the delivery
- Delivery status history
- Exception and failed-attempt records
- Delivery history retained for later review
- Offline capture queued until the driver reconnects
Reached afterwards
- Secure, role-scoped POD access
- Customer delivery history in the portal
- Downloadable proof-of-delivery records
- Public tracking view for a single delivery
- Reporting and billing built on completed work
An honest note on what proof of delivery does
Electronic proof of delivery can support stronger operational documentation: the record is harder to lose, faster to retrieve, and attached to the correct job. The exact fields collected may depend on the courier company's own workflow and on what each customer expects.
Proof of delivery does not by itself guarantee legal or regulatory compliance. What you must record, how long you keep it, and who may see it come from your customer agreements and the rules that apply where you operate.
FAQ
Proof-of-delivery questions
Want the vendor-neutral explanation first? Read what electronic proof of delivery is, or compare Arvix One plans.
Related pages
- Courier dispatch softwareThe dispatch desk behind the record: creation, assignment, queues, and exceptions.
- Medical courier softwareAccountable delivery records for STAT work and recurring healthcare routes.
- What is electronic proof of delivery?An educational guide to ePOD fields, paper comparisons, and record retrieval.
Keep every completion record connected.
Start a 14-day free trial, run a delivery end to end, and see the finished proof sitting on the delivery it belongs to.