Courier dispatch software
Courier dispatch software that keeps every moving part connected.
Most courier companies do not lose deliveries because their drivers are slow. They lose them in the gaps — a text message nobody saw, a spreadsheet that was current an hour ago, a customer who calls because nobody told them anything. Arvix One closes those gaps by keeping one delivery record from the moment it is created to the moment it is invoiced.
Dispatch board · today
- 12Active
- 3Unassigned
- 1STAT
- 1Exceptions
Live status
A dispatch summary listing twelve active deliveries, three unassigned, one STAT job, and one exception, followed by three synthetic deliveries and their current statuses.
- AX-4821Northgate Pharmacy → Lakeview ClinicM. AdeyemiIn transit
- AX-4822Cedar Lab Services → Riverside MedicalJ. OkaforSTAT
- AX-4823Harbor Compounding → Elm Street CareM. AdeyemiPicked up
- MM. AdeyemiOn route
- JJ. OkaforAvailable
- TT. RiveraBreak
Arvix One dispatcher dashboard. All deliveries, drivers, and references shown are synthetic examples.
The problem
Where dispatch actually breaks down
None of these are exotic. They are the everyday failure modes of running an operation across a phone, an inbox, and a spreadsheet.
Deliveries live in calls, texts, and spreadsheets
The job exists in three places and none of them agree by lunchtime.
Dispatch has no complete view
Someone has to ask a driver where a job stands before they can answer a customer.
Drivers get fragmented instructions
Address in one message, contact name in another, timing in a phone call.
Customers call for status updates
Every call costs a dispatcher several minutes they did not budget for.
Proof of delivery is scattered
Photos in a camera roll, signatures on paper, notes in a group chat.
Exceptions surface too late
A failed attempt is discovered at end of day instead of at the door.
Reporting and billing are disconnected
Month-end becomes a reconstruction exercise rather than an export.
How it works
The Arvix One dispatch workflow
Seven steps, one record. Each step writes to the same delivery, so nothing has to be re-keyed or reconciled later.
- 1
Create the delivery
Dispatch enters pickup, delivery, timing, and package details — or the customer submits it from their portal.
- 2
Assign the driver
Pick from your active drivers and place the stop in that driver's queue. The driver accepts the work explicitly.
- 3
Monitor status progression
Accepted, en route, arrived, picked up, in transit, delivered — visible on the dispatch board as it happens.
- 4
Manage exceptions
Report an issue or a failed attempt against the delivery, then resolve it with the history intact.
- 5
Keep the customer informed
Public tracking and courier-to-customer messaging replace the status phone call.
- 6
Capture proof of delivery
Recipient name, photo, signature, notes, and GPS submitted together from the driver app.
- 7
Preserve the history
The finished record feeds delivery history, reporting, and billing without re-entry.
In the field
What the driver sees after you assign the work
Assignment places the stop in the driver's queue; the driver accepts it explicitly and then moves it through en route, arrived, picked up, in transit, and delivered. Dispatch watches the same progression on the board.
- Accepted
- En route to pickup
- Picked up
- In transit
- Arrived at delivery
Customer side
The status call your dispatchers stop taking
Customer organisations follow their own active work, review completed deliveries, pull proof of delivery, and message your team. Anyone holding a tracking link can follow a single delivery without an account.
- Lakeview ClinicAX-4821In transit
- Riverside MedicalAX-4822STAT
- Elm Street CareAX-4823Picked up
- Pinecrest RehabAX-4824Assigned
Capabilities
What comes with the dispatch desk
Everything below exists in Arvix One today. We do not list an API, webhooks, white labelling, single sign-on, or automatic route optimisation, because those are not part of the platform.
Dispatch desk
- Dispatcher dashboard
- Delivery creation and assignment
- Driver queues
- Priority and STAT work
- Recurring delivery schedules
- Manual route sequencing
Communication
- Driver-to-dispatch messaging
- Courier-to-customer messaging
- Public delivery tracking
- Customer portal access
Completion and back office
- Photo, signature, and GPS proof of delivery
- Exception and failed-attempt handling
- Delivery history
- Reporting
- Billing and invoicing
- Role-based access
New to dispatch systems? Read how courier dispatch software works.
FAQ
Courier dispatch questions we get asked
Running medical or healthcare work?
The dispatch workflow is the same, but the emphasis shifts to timestamps, STAT handling, recipient confirmation, and controlled customer access. That is covered on medical courier software.
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